For clinics, hospitals & pharmacies
Reduce missed appointments, recall vaccination cohorts, alert patients when results are ready — all from a dashboard built for front-office staff, not engineers.
A 24-hour SMS reminder plus a same-day follow-up beats every other channel in Uganda. Patients on feature phones see it, smartphone users get it before WhatsApp queues catch up.
Schedule a reminder 24 hours before, then a soft prompt 2 hours before.
Send via the EMR API or upload a CSV of tomorrow's appointments.
Personalize with patient name, time and doctor.
Refunds on failed sends — only pay for messages that landed.
Tell patients their results are ready without exposing sensitive diagnoses over an unsecured channel.
Generic 'collect at reception' messages that protect patient privacy.
Optional secure-portal link tied to a one-time patient ID.
Group by collection date so you only send what's actually ready.
Pull a list of patients due for a vaccine, antenatal visit, or chronic-care check, and send tailored recall messages in a single click.
Cohort by vaccine type, gestation week or HbA1c range.
Translate templates into Luganda, Runyankole or Acholi as needed.
Track which patients responded and which need a phone call.
Features
Drop messages into the queue for tomorrow morning. Set it once, forget it.
Save groups by clinic, condition, vaccine type or antenatal stage.
REST API + webhooks. Most clinic management systems can wire it up in an afternoon.
Flag patients whose phones bounced so the receptionist can call.
Track which cohort messages translated to actual visits.
Aligned to Uganda's Data Protection and Privacy Act 2019. DPA available on request.
FAQ
Published studies in low- and middle-income countries put SMS reminder impact at 15-40% fewer no-shows depending on baseline. Clinics that send a 24-hour reminder and a 2-hour reminder typically land at the upper end.
HIPAA is a US framework — it doesn't apply to Ugandan healthcare. For Uganda we align to the Data Protection and Privacy Act 2019: data minimization, opt-out handling, processor-style agreements. Get in touch for a DPA tailored to your facility.
Yes. Most clinics send a notification message ('Your lab results are ready — please collect them at reception') rather than the diagnosis itself, to keep patient data private. We support that pattern out of the box.
We expose a REST API (see /solutions/sms-api). Most EMR vendors can post appointment IDs to a single endpoint and have us schedule the reminder.
UGX 35 per SMS, so a typical patient who gets 2 reminders + 1 result-ready alert costs UGX 105. Even a small clinic averaging 200 visits a week stays under UGX 100,000/month.
Try Wesendall free, top up with MoMo when you're ready to send.